Sometimes when Helm V4 updates it loses synchronisation with the control server...i.e. it breaks. To fix it:
1. Stop all the services (either through Helm Control Panel or Services)
2. Delete the file c:\program files\webhostautomation\helm4\controlpanel\controlserver.config.xml
3. Restart the services
4. Log into Helm 4 control panel, go into Diagnostics and click check (then refresh if still not synch'd)
Article ID: 36, Created On: 5/29/2009, Modified: 6/2/2009