News

As issue has been identified sending to Hotmail.com addresses. Our engineers are currently looking into this issue and have temporarily routed emails through another gateway.

Monday, January 16, 2012 10:40 AM

We'd like to wish all our customers a very Happy and Merry Christmas. We'll be running a skeleton crew over Christmas and will be closed 24th-27th December. We'll be running an emergency out of hours service but the Sales and Accounts teams will be relaxing and spending time with their families. "Merry Chistmas to all and to all a good night."

Thursday, December 22, 2011 10:44 AM

At 1924 on Sunday we suffered a catastrophic server failure caused by a blocked air vent in the data centre which meant the primary mail and database server over heated and crashed. We rebuilt the server and started the restore in the early hours of yesterday morning. All databases have been restored and we are now 30% through the restore of emails, so please bear with us - however, we must remind everyone that as per our T&Cs we do not guarantee to retain all emails and they will be restored...

Sunday, December 11, 2011 11:45 PM

A compromise of a customers email account has lead to a slow down in email being received or sent. We are currently clearing a backlog of 20,000 emails. Please bear with us while we remove the unauthorised emails. **Update @ 1046 -18th November** We have re-routed all outbound email through another spam gateway which is also removing a large number of spam but also allowing trapped email to be sent. We are still monitoring the situation and hope to have it fully resolved soon. ** **Update...

Friday, November 18, 2011 9:34 AM

This evening we will be performing essential maitainance and upgrading of the hardware for our hosted exchange and online backup servers. These upgrades include firmware, memory, CPU and storage. It is expected that services may become intermittent between 1930 and 2130 this evening. All upgrades should be completed by 2130 and normal service resumed.

Thursday, October 13, 2011 10:00 AM

We are currently investigating a problem on UK3 whereby a the CPUs are randomly hitting 100% and cause poor performance. We have identified the process causing the problem but not the website. We are working to correct the problem plus fix the load balancing which will resolve the issue.

Tuesday, October 11, 2011 2:11 PM

Update 16:20 - We are monitoring the phone system but the issue seems to be resolved now. We will continue to monitor PBX 1. We are currently investigating a number of issues related to a power outtage in the data centre. These are affecting users on PBX1. We are working to restore service as quickly as possible.

Monday, March 28, 2011 2:50 PM

25/03/2011 0230 - Monitoring has shown that the issue is fully resolved and service has returned to normal. 23/03/2011 12.38 - We're currently investigating reports of slow performance of site that have databases on uk6. Our engineers are looking to find the issue and resolve it as soon as possible. Linux websites are unaffected by this issue.

Friday, March 25, 2011 2:30 AM

Update 20-3-2011 0938: The memory fault has been found and the modules removed. The server is fully operational again and being monitored. Update 20-3-2011 0836: Our onsite engineers are working on the replacement server. it appears there maybe a faulty memory module. Update 20-3-2011 0041: We have lost contact with the replacement server. We are investigating the issue. Update: 19-3-2011 2246: The replacement server has been installed and the working ok. Update: 19-3-2011 0825: After inv...

Sunday, March 20, 2011 8:31 AM

Update 09:46: A faulty UPS has been found and is being replaced as a matter of urgency. Update 22:10 We have been monitoring the service and no more issues have been seen. Update 2015: Full service has been restored and we haven't seen any random outtages for 45 minutes. We are still monitoring to ensure no more problems. Update 15:45: It appears to be random power flutuations causing issues in the racks. Engineers are working on the issue. Update 14:45: We have lost contact with several d...

Thursday, March 17, 2011 11:31 AM