Scheduled Maintenance - 2 April 2010

Thu, 25 Mar 2010 09:22:09 GMT

We will be undertaking scheduled maintenance of our servers on Friday 2 April 2010 between 00:01 and 02:00 BST. The expected outage will be less than 15 minutes although it is hoped that scheduling this during the early hours of a bank holiday will mean that minimal impact will be felt.

UPDATE Power outtage

Wed, 09 Dec 2009 17:09:50 GMT

A major power failure affected the data centre at 1407 this afternoon. Power was restored to all servers by 1515. This was caused by a faulty power board and now been replaced.

Backup Server - Integrity Check - 21/11/09/-22/11/09

Sat, 21 Nov 2009 07:21:00 GMT

This weekend we will be performing our regular integrity check of the backup servers, files and disks. Limited services will be available during this time.

Once the tests have been completed we will force all backups to complete. You may receive warnings for missed backups during this time if the servers are unavailable when your backups normally run.

***** UPDATE 22/11/09 00:00 ******

All tests were successful and full service is available again.

Lushsoft Phone Lines Down

Thu, 12 Nov 2009 12:22:33 GMT

Due to a major outage at our Interconnect in London our phone system currently cannot receive inbound or outbound calls on all 0870 numbers. This is also affect the conference calling facilities.

Engineers are working to resolve the outtage.

** UPDATE **

Incoming calls have been restored for 0870 863 7200 and 0870 863 7222, however, the conference call number 0870 863 7223 is currently routing to the main Lushsoft IVR.

Engineers are still working to resolve the situation.

Web Server 100% Processor Utilisation

Wed, 30 Sep 2009 14:31:03 GMT

We are currently investigating a rogue web application that is cauing 100% processor utilisation on server UK3 - former 1uhosting web server. It is causing random hanging of between 30 secs and 5 minutes.

We are working to determine which website is causing this and resolve it as quickly as possible.

RESOLVED: Slow Email Sedning and Receiving

Tue, 18 Aug 2009 17:39:21 GMT

Email was very slow through the ex-1uhosting.net mail server - mail.server365.net. This was due to a denial of service attack against this server and a major influx of SPAM. We are currently reducing the queues and mail should start to be processed normally.

The queues have now been cleared and normal operations have been resumed.

An upgrade the the anti-spam filters is being performed this evening in an effort to stop this happening again.

Emergency Outtage 21st July - COMPLETE

Sat, 11 Jul 2009 02:00:00 GMT

Emergency updates have all been successful and all services are fully operational.

The outtage overran due to a critical failure on one of the iSCSI storage devices and a VM host server.

Regards

Lushsoft Support

lxlabs HyperVM Vulnerabilities and update

Tue, 09 Jun 2009 10:48:07 GMT

As of Monday 8th June 2009, the status of lxlabs is unknown due to the suicide of the owner. We use lxlabs HyperVM and Lxadmin for our linux estate and as such the current known status of the patches and of the company leaves us in a tricky situation.

We are monitoring closely the health of the servers and ensuring that the vulnerability is not exploited. We are also not aware of what will happen to lxlabs and as such we may need to move to a new platform.

So far, no users systems have been exploited and we hope the maintain the current level of production and security for the servers.

We will keep customers updated on the situation and if we need to move away from lxlabs products.

Rebranding accouncement for 1uhosting.net

Sat, 30 May 2009 10:14:05 GMT

We are please to annouce that 1uhosting.net has finally finished the transition to Lushsoft. As of 1st June 2009, all 1uhosting.net services are being rebranded to Lushsoft, this includes the support teams and accounts teams.

The phone number for 1uHosting.net and email addresses will all be redirected to the revelant Lushsoft services.

If you have any questions about the annoucement, please contact our Accounts Team - accounts@lushsoft.com.

Website Builder Software now included with all hosting packages

Mon, 23 Mar 2009 12:38:25 GMT

We, at 1uHosting.net, are pleased to announce that all hosting customers now have access to our Website Builder software for free. You can see a demonstration of the software in action here. If you have any questions regarding this, please feel free to contact our support staff.

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